Customers Love Excellence

At North Star, we recognize that youhave distribution choices. We also know that complete, on-time orders, competitively priced is not a point of differentiation…it is a minimum expectation to do business.

 

In 2006, we created the Perfect Delivery Program to engage customers directly with the question, are we meeting your needs?

 

We spent the second half of the year extensively surveying customers in every aspect of our service. We performed formal business reviews and rewarded our divisions for measured increases in service level.

 

This process created a standard that we call Perfect Delivery to ensure that you receive the supplies you ordered, when you expect them at the prices quoted. Our excellent service level tells us that we are succeeding.

 

This program is in place for 2007 and we will share our results with you continuously. Please contact our national team for more information.